Female Focus Clinic | Specialist Pelvic Health Physiotherapy

Female Focus Clinic takes your privacy seriously. This policy explains how we collect, store, use and share your personal data when you use our services or interact with us.

Who We Are

Female Focus Limited (Company Registration No. 11462819), registered in England and Wales.

Registered address: C/O Brierley Coleman & Co, 33 Turner Street, Manchester, M4 1DW

We operate under UK GDPR regulations.

Personal Data We Collect

Name, address, and contact details (email, phone)
Date of birth, gender, nationality
Medical and health records
Marital status, next of kin, and emergency contacts
Disability information for reasonable adjustments
Family medical history
Billing and payment information
Website usage information
Survey and promotion responses

How We Collect Your Data

Information is gathered directly from you in person, by phone, email, or via our website, or from third parties with your consent. We also use automated monitoring of systems and communications.

Legal Basis for Processing

We use your personal data under the following lawful grounds:

Your explicit consent
Compliance with legal or regulatory obligations
Performance of a contract with you
Our legitimate business interests

How We Use Your Data

To provide services per our contractual obligations
To meet professional, legal, and regulatory requirements
To conduct audits and regulatory investigations
To improve our operational efficiency
To conduct statistical analysis
To update and maintain your records
To support external quality checks
To maintain safe working practices

Marketing Communications

We may contact you about our services and promotions via email, text, phone, or post. You have the right to opt out of receiving marketing communications at any time by contacting us directly.

Sharing Your Data

Your personal data may be shared with:

Service providers assisting with service delivery
Payment processors
Website hosts
Insurers and brokers
External auditors
Law enforcement and regulatory bodies (where required by law)
Potential business purchasers (typically anonymised)

All service providers are required to maintain appropriate data protection measures.

Data Storage & Retention

Information is held at our clinic offices and at third-party locations, which may include locations outside the UK. We retain your personal data:

While we are providing services to you
To address any complaints or legal claims
To demonstrate we have treated you fairly
To meet our legal obligations

Data is deleted or anonymised when it is no longer necessary to retain it.

International Data Transfers

Data transfers outside the UK occur only where the UK government has confirmed adequate protection is in place, appropriate safeguards and enforceable rights exist, or a legal exception applies.

Your Rights

You may exercise the following rights free of charge by contacting us:

Access — the right to receive a copy of your personal data
Rectification — the right to correct inaccurate information
Erasure — the right to request deletion of your personal data in certain situations
Restriction — the right to limit how we process your data in certain circumstances
Portability — the right to receive your data in a portable format in certain situations
Objection — the right to object to direct marketing or certain types of processing
Automated decisions — the right not to be subject to decisions based solely on automated processing

Data Security

We implement appropriate security measures to prevent your personal data from being accidentally lost, or used or accessed unlawfully. Access is limited to those with a legitimate business need. We will notify relevant parties of any suspected breach where legally required.

Complaints

If you have concerns about how we use your data, please contact us in the first instance. You may also contact the Information Commissioner's Office:

Website: ico.org.uk/make-a-complaint
Telephone: 0303 123 1113

Contact Us

C/O Brierley Coleman & Co, 33 Turner Street, Manchester, M4 1DW
Email: babs@femalefocusclinic.co.uk
Telephone: 07483 146186

Updates to This Policy

This privacy notice may be updated from time to time. Please check this page for the latest version.

Privacy Policy